FAQs
Don’t see the answer to your question? Please reach out to the Customer Care team by sending a message through our Contact Form, and we’ll be happy to help.
For Melbourne, please visit the FAQ page here.
For Abu Dhabi, please visit the FAQ page here.
For Dallas, please visit the FAQ page here.
- KRAKOW
- Milan
- Salt Lake City
FAQs Krakow
The Exhibition is self-guided, and we expect guests to spend 60-90 minutes exploring.
The Exhibition will close two hours after the final entry session each day. We recommend checking our ticketing calendar closer to the date you’d like to visit to confirm operating hours.
For sessions sold in 30 minute increments, you will have the full 30 minute window to arrive for your session. If you are later than 30 minutes, we will be able to accommodate you in the following session as long as space allows.
Tickets for the Exhibition provide a one-time entry. Once guests are inside the Exhibition, they may not re-enter. Should a guest need to step out of the Exhibition for an emergency, please notify the nearest staff member.
All guests age 15 years and under should be accompanied by a guest of at least 16 years of age.
Guests of all ages can experience Harry Potter: The Exhibition; however, some immersive elements may be scary for young audiences.
Yes! We encourage visitors to celebrate the Harry Potter series by dressing up. Wands are also permitted inside the Exhibition. Please share your photos with us using @harrypotter_exhibition and #HarryPotterExhibition!
You can view a list of current locations with the menu at the top of this page. Sign up for our waitlist to be the first to hear about ticket presales and more!
Please visit our ticketing page for information regarding our general admission, VIP, and Flex ticket offers.
VIP and Flex tickets make a great gift as they allow guests to purchase tickets without pre-selecting a date or time for their visit. These can be redeemed at any time during the month selected at purchase.
If you have a Flex ticket, you are welcome to visit the Exhibition on any date or time within the selected month that we are open. There is no need to confirm your time before you arrive. Please refer to our operating hours above when planning your visit. Most guests spend 60-90min inside the Exhibition.
All guests ages 4 and up require a ticket for entry. Ages 3 and under are welcome to visit, and do not need a ticket.
Please visit Eventim’s FAQs or contact their customer support for assistance.
Harry Potter: The Exhibition is committed to the health and safety of our staff and guests. As such, all local, state, and territorial regulations are followed in each venue.
Yes! Each location is accessible to guests with limited mobility. For guests with hearing disabilities, closed captioning subtitles are available on most of the galleries’ media screens.
Guests with sensory sensitivity should be aware that the Exhibition features ambient music, sound bites from the films, non-strobe flashing lights, motion triggered sound and video, and other media moments throughout.
We warmly welcome service animals, and we are committed to full compliance with local laws and regulations that prohibit discrimination against persons with disabilities. We strive to make our website, physical locations, and all communications accessible to everyone, and we will provide reasonable accommodations upon request. Service animals that are trained to provide services or tasks for guests with disabilities are permitted inside the Exhibition.
Yes, storage is available for a fee.
Backpacks larger than A4 or standard letter size are not permitted inside the Exhibition and must be stored.
Small hand-held cameras and phones are welcome, but please note that we do not allow professional camera equipment such as external lighting inside the Exhibition. We encourage guests to take plenty of photos during their visit – feel free to tag us on Instagram @harrypotter_exhibition!
Due to restrictions within the venue, strollers are not permitted inside the Krakow Exhibition.
The Exhibition will be open for a limited engagement. Please visit our ticketing page for the most up-to-date schedule.
Because we are showcasing authentic props and costumes from various Harry Potter productions, displayed items will vary by venue.
Harry Potter: The Exhibition is a celebration of all eight Harry Potter films and extended Harry Potter universe. Iconic story moments and behind the scenes information are featured throughout the experience. It is not necessary to have seen all the films in order to enjoy the Exhibition, but visitors will see content from the full timeline of all of the movies.
Check our Locations page, and sign up for our newsletter to hear new location announcements!
If you’re interested in joining our team, please check our Careers page!
Please contact us here.
Please fill out this form and we will get back to you as soon as possible.
No, Butterbeer is a soft drink and can be enjoyed by those of all ages.
Draft Butterbeer is suitable for those with gluten, wheat and nut allergies, and it’s vegan-friendly.
FAQs Milan
The Exhibition is self-guided, and we expect guests to spend 60-90 minutes exploring.
Tickets for the Exhibition provide a one-time entry. Once guests are inside the Exhibition, they may not re-enter. Should a guest need to step out of the Exhibition for an emergency, please notify the nearest staff member.
Guests of all ages can experience Harry Potter: The Exhibition; however, some immersive elements may be scary for young audiences.
All guests age 15 years and under should be accompanied by a guest of at least 16 years of age.
Yes! We encourage visitors to celebrate the Harry Potter series by dressing up. Wands are also permitted inside the Exhibition. Please share your photos with us using @harrypotter_exhibition and #HarryPotterExhibition!
You can view a list of current locations with the menu at the top of this page. Sign up for our waitlist to be the first to hear about ticket presales and more!
All guests ages 3 and up require a ticket for entry. Ages 2 and under are welcome to visit, and do not need a ticket.
Harry Potter: The Exhibition is committed to the health and safety of our staff and guests. As such, all local, state, and territorial regulations are followed in each venue.
Yes! Each location is accessible to guests with limited mobility, and wheelchairs may be provided during your visit on a first come, first serve basis. For guests with hearing disabilities, closed captioning subtitles are available on most of the galleries’ media screens.
Guests with sensory sensitivity should be aware that the Exhibition features ambient music, sound bites from the films, non-strobe flashing lights, motion triggered sound and video, and other media moments throughout.
We warmly welcome service animals, and we are committed to full compliance with local laws and regulations that prohibit discrimination against persons with disabilities. We strive to make our website, physical locations, and all communications accessible to everyone, and we will provide reasonable accommodations upon request. Service animals that are trained to provide services or tasks for guests with disabilities are permitted inside the Exhibition.
Because we are showcasing authentic props and costumes from various Harry Potter productions, displayed items will vary by venue.
Harry Potter: The Exhibition is a celebration of all eight Harry Potter films and the extended Harry Potter universe. Iconic story moments and behind the scenes information are featured throughout the experience. It is not necessary to have seen all the films in order to enjoy the Exhibition, but visitors will see content from the full timeline of the franchise.
Check our Locations page, and sign up for our newsletter to hear new location announcements!
If you’re interested in joining our team, please click here!
Please contact us here.
Please fill out this form and we will get back to you as soon as possible.
No, Butterbeer is a soft drink and can be enjoyed by those of all ages.
Draft Butterbeer is suitable for those with gluten, wheat and nut allergies, and it’s vegan-friendly.
FAQs Salt Lake City
Guests of all ages can experience Harry Potter: The Exhibition; however, some immersive elements may be scary for young audiences.
Yes! We encourage visitors to celebrate the Harry Potter series by dressing up. Wands are also permitted inside the Exhibition. Please share your photos with us using @harrypotter_exhibition and #HarryPotterExhibition!
You can view a list of current locations with the menu at the top of this page. Sign up for our waitlist to be the first to hear about ticket presales and more!
All guests ages 3 and up require a ticket for entry. Ages 2 and under are welcome to visit, and do not need a ticket.
Harry Potter: The Exhibition is committed to the health and safety of our staff and guests. As such, all local, state, and territorial regulations are followed in each venue.
Yes! Each location is accessible to guests with limited mobility, and wheelchairs may be provided during your visit on a first come, first serve basis. For guests with hearing disabilities, closed captioning subtitles are available on most of the galleries’ media screens.
Guests with sensory sensitivity should be aware that the Exhibition features ambient music, sound bites from the films, non-strobe flashing lights, motion triggered sound and video, and other media moments throughout.
We warmly welcome service animals, and we are committed to full compliance with local laws and regulations that prohibit discrimination against persons with disabilities. We strive to make our website, physical locations, and all communications accessible to everyone, and we will provide reasonable accommodations upon request. Service animals that are trained to provide services or tasks for guests with disabilities are permitted inside the Exhibition.
Because we are showcasing authentic props and costumes from various Harry Potter productions, displayed items will vary by venue.
Harry Potter: The Exhibition is a celebration of all eight Harry Potter films and the extended Harry Potter universe. Iconic story moments and behind the scenes information are featured throughout the experience. It is not necessary to have seen all the films in order to enjoy the Exhibition, but visitors will see content from the full timeline of the franchise.
Check our Locations page, and sign up for our newsletter to hear new location announcements!
If you’re interested in joining our team, please click here!
Please fill out this form and we will get back to you as soon as possible.
No, Butterbeer is a soft drink and can be enjoyed by those of all ages.
Draft Butterbeer is suitable for those with gluten, wheat and nut allergies, and it’s vegan-friendly.
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