FAQs
Don’t see the answer to your question? Please reach out to the Customer Care team by sending a message through our Contact Form, and we’ll be happy to help.
- Macao
- Boston
- São Paulo
- MADRID
FAQs Macao
You can see current locations and purchase tickets by visiting our locations and ticketing page.
All guests ages 3 and up require a ticket for entry. Children ages 2 and under are free to visit, and do not need a ticket. Children under the age of 12 must be accompanied by an adult at all time. Due to restrictions within the venue, strollers are not permitted inside the Exhibition.
Please visit our ticketing page for information regarding our general admission, VIP, and Flex ticket offers.
For assistance with your ticket purchase, please refer to this help centre: +853 2882 8818. For other questions regarding your visit, you can reach our team here: [email protected]
Guests of all ages can experience Harry Potter: The Exhibition; however, some immersive elements may be scary for young audiences.
The Exhibition is open daily from 11:00am -7:00pm; last admittance at 6:15pm.
The Exhibition is self-guided, and we expect guests to spend 60-90 minutes exploring.
Our sessions are sold in 30-minute increments, you will have the full 30-minute window to arrive for your session. If you are later than 30min, we will be able to accommodate you in the following session as long as space allows.
Tickets for the Exhibition provide one-time entry. Once guests are inside the Exhibition, they may not re-enter. Should a guest need to step out of the Exhibition for an emergency, please notify the nearest staff member.
Oversized bags and backpacks may be asked to be checked at the hotel concierge during periods of high visitation. Service charge applies.
Small hand-held cameras and phones are welcome, but please note that we do not allow professional camera equipment such as external lighting and tripod.inside the Exhibition. We encourage guests to take plenty of photos during their visit – feel free to tag us on social media @harrypotter_exhibition, #HarryPotterExhibition and #HarryPotterExhibitionMacao!
Please note that due to space limitations, strollers and luggage are not permitted.
Food and drinks are not permitted inside the venue.
Yes! Each location is accessible to guests with limited mobility. For guests with hearing disabilities, closed captioning subtitles are available on most of the galleries’ media screens.
Guests with sensory sensitivity should be aware that the Exhibition features ambient music, sound bites from the films, non-strobe flashing lights, motion triggered sound and video, and other media moments throughout.
Yes! We encourage visitors to celebrate the Harry Potter series by dressing up. Wands are also permitted inside the Exhibition. Please share your photos with us using @harrypotter_exhibition, #HarryPotterExhibition and #HarryPotterExhibitionMacao!
Visitors have multiple options for arrival by public transport: When arriving from Zhuhai – Hengqin Port/Gongbei Border Gate/Guangzhou/Zhongshan/Dongguan/Shenzhen: Once in Macao, take the complimentary The Londoner Macao shuttle buses from the Gongbei Border Gate or from the Hengqin Port to The Londoner Macao. For the most up-to-date shuttle bus service schedules including complimentary shuttles from Macao ferry terminals and airport, click to see the complimentary shuttle schedule*. From Hong Kong: Cotai Water Jet is the premium high-speed ferry service connecting Hong Kong and Macao. Upon arrival in Macao, complimentary shuttles rides will take you to the doorsteps of The Londoner Macao. Express Line operation has also resumed between Hong Kong Jordan to Macao with 10 round-trips daily. Click to see the Bus Schedule. For inquiries and ticket purchases, please welcome to our Shuttles Bus Pick Up Point or contact the Venetian CotaiTravel at +853 8118 2933 for more information.
Guests who are driving to Macau can enjoy FREE PARKING at the East Car Park of the HZMB Macao Frontier Post. Click here for more details. Self-parking：First hour: MOP25；Per 24 hours: MOP300 Valet Services are also available 24 hours a day, 365 days a year at Sands Resorts Macao. For Valet Services, please proceed to the hotel main entry for drop off and pick up. Charges apply as follows : MOP50 per hour thereafter to a maximum MOP600 per 24-hour period.
Please visit The Londoner Macao’s official website for important information when traveling to Macao.
FAQs Boston
The Exhibition is open daily and hours are subject to change. Check our ticketing page for the most up-to-date schedule!
For assistance with your ticket purchase, please contact our customer care team at [email protected] or by phone at (833) 208-9151, Monday – Friday from 9am-5pm ET.
The Exhibition is self-guided, and we expect guests to spend 60-90 minutes exploring.
For sessions sold in 30 minute increments, you will have the full 30 minute window to arrive for your session. If you are later than 30 minutes, we will be able to accommodate you in the following session as long as space allows.
Tickets for the Exhibition provide a one-time entry. Once guests are inside the Exhibition, they may not re-enter. Should a guest need to step out of the Exhibition for an emergency, please notify the nearest staff member.
All guests age 15 years and under should be accompanied by a guest of at least 16 years of age.
Guests of all ages can experience Harry Potter: The Exhibition, however, some immersive elements may be scary for young audiences.
Yes! We encourage visitors to celebrate the Harry Potter series by dressing up. Wands are also permitted inside the Exhibition. Please share your photos with us using @harrypotter_exhibition and #HarryPotterExhibition!
100 Cambridgeside Place, Cambridge, MA 02141
-Located at Cambridgeside Galleria
-Front entrance is at the corner of First St and Cambridgeside Pl.
CambridgeSide is located at the Lechmere T on the Green Line.
The EZRide Shuttle provides service from North Station to Lechmere, Kendall and into Cambridge.
Free Shuttle Service:
CambridgeSide offers a free shuttle service between CambridgeSide, MBTA Lechmere Green Line T Station and Kendall Square Red Line T Station. The bus runs every 20 minutes, Monday through Friday from 6am to 9pm and Saturday + Sunday from 9am to 9pm.
MBTA Station Information + Schedule:
-Lechmere Green Line T Stop
-Kendall Square Red Line T Stop
-Community College Orange Line T Stop
Parking:
CambridgeSide has automated paid parking. Please take your ticket with you and pay before returning to your car at one of the convenient parking pay stations on the following levels G1, G2, G3. For your convenience, CambridgeSide provides easily accessible parking. The garage has three entrances: CambridgeSide Place, Land Boulevard, and First Street.
Garage Hours
Monday- Saturday 6am – 1am
Sunday 9am-12 Midnight
You can view a list of current locations with the menu at the top of this page. Sign up for our waitlist to be the first to hear about ticket presales and more!
All guests ages 3 and up require a ticket for entry. Ages 2 and under are welcome to visit, and do not need a ticket. Due to restrictions within the venue, strollers are not permitted inside the Boston Exhibition.
Please visit our ticketing page for information regarding our general admission, VIP, and Flex ticket offers.
VIP and Flex tickets make a great gift as they allow guests to purchase tickets without pre-selecting a date or time for their visit. These can be redeemed at any time during the month selected at purchase.
If you have a Flex ticket, you are welcome to visit the Exhibition on any date or time within the selected month that we are open. There is no need to confirm your time before you arrive. Please refer to our operating hours above when planning your visit. Most guests spend 60-90min inside the Exhibition.
Harry Potter: The Exhibition is committed to the health and safety of our staff and guests. As such, all local, state, and territorial regulations are followed in each venue.
Yes! Each location is accessible to guests with limited mobility, and wheelchairs may be provided during your visit on a first come, first serve basis. For guests with hearing disabilities, closed captioning subtitles are available on most of the galleries’ media screens.
Guests with sensory sensitivity should be aware that the Exhibition features ambient music, sound bites from the films, non-strobe flashing lights, motion triggered sound and video, and other media moments throughout.
Only registered service animals may be allowed in the Exhibition. Please check in at the venue box office upon arrival to provide documentation for your service animal.
Oversized bags and backpacks are not allowed in the Boston Exhibition.
Small hand-held cameras and phones are welcome, but please note that we do not allow professional camera equipment such as external lighting inside the Exhibition. We encourage guests to take plenty of photos during their visit – feel free to tag us on Instagram @harrypotter_exhibition!
Due to restrictions within the venue, strollers are not permitted inside the Boston Exhibition.
The Exhibition will be open for a limited engagement. Please visit our ticketing page for the most up-to-date schedule.
Because we are showcasing authentic props and costumes from various Harry Potter productions, displayed items will vary by venue.
Harry Potter: The Exhibition is a celebration of all eight Harry Potter films and the extended Harry Potter universe. Iconic story moments and behind the scenes information are featured throughout the experience. It is not necessary to have seen all the films in order to enjoy the Exhibition, but visitors will see content from the full timeline of the franchise.
Additional venues have not been announced at this time. We encourage you to check our website and sign up for our newsletter for the latest information.
If you’re interested in joining our team, please click here!
Please fill out this form and we will get back to you as soon as possible.
FAQs São Paulo
The Exhibition is open daily and hours are subject to change. Check our ticketing page for the most up-to-date schedule!
For assistance with your ticket purchase, please contact our customer care team here.
The Exhibition is self-guided, and we expect guests to spend 60-90 minutes exploring.
For sessions sold in 30 minute increments, you will have the full 30 minute window to arrive for your session. If you are later than 30 minutes, we will be able to accommodate you in the following session as long as space allows.
Tickets for the Exhibition provide a one-time entry. Once guests are inside the Exhibition, they may not re-enter. Should a guest need to step out of the Exhibition for an emergency, please notify the nearest staff member.
All guests age 15 years and under should be accompanied by a guest of at least 16 years of age.
Guests of all ages can experience Harry Potter: The Exhibition, however, some immersive elements may be scary for young audiences.
Yes! We encourage visitors to celebrate the Wizarding World by dressing up. Wands are also permitted inside the Exhibition. Please share your photos with us using @harrypotter_exhibition and #HarryPotterExhibition!
Av. Pedro Álvares Cabral, S/n – Portão 2 – Moema, São Paulo – SP, 04094-050, Brazil
The building is located inside the park, between the Mueseum of Modern Art (MAM) and the Ibirapuera Auditorium. The entrance is through gate 3.
By Subway:
Line 5 – Lilac
By Bus:
75T-10, 5164-10, 5185-10, 5300-10, 5630-10, 6338-10, 6358-10, 709A-10, 857A-10
Parking information:
Parking – Gate 3
Please visit our ticketing page for information regarding our general admission, VIP, and Flex ticket offers.
VIP and Flex tickets make a great gift as they allow guest to purchase ticket withour pre-selecting a date and time for their visit. These can be redeemed at any time during operating hours.
If you have Flex of VIP ticket you are welcome to visit the Exhibition on any date or time within hours of operation. There is no need to confirm you time before you arrive. Please refer to our operating hours when planning your visit. Most guests spend 60-90min inside the exhibition.
Oversized bags and backpacks are not allowed.
Small hand-held cameras and phones are welcome, but please note that we do not allow professional camera equipment such as external lighting inside the exhibition. We encourage guests to take plenty of photos during their visit – feel free to tag us on Instagram @harrypotter_exhibitionbr!
Due to restrictions within the venue, strollers are not permitted inside the São Paulo Exhibition. Please note: there is limited space designated for stroller parking and it is unsupervised.
The Exhibition will be open for a limited engagement. Please visit our ticketing page for the most up-to-date schedule.
FAQs Madrid
The Exhibition is open daily and hours are subject to change. Check our ticketing page for the most up-to-date schedule!
For assistance with your ticket purchase, please contact our customer care team here.
The Exhibition is self-guided, and we expect guests to spend 60-90 minutes exploring.
For sessions sold in 30 minute increments, you will have the full 30 minute window to arrive for your session. If you are later than 30 minutes, we will be able to accommodate you in the following session as long as space allows.
Tickets for the Exhibition provide a one-time entry. Once guests are inside the Exhibition, they may not re-enter. Should a guest need to step out of the Exhibition for an emergency, please notify the nearest staff member.
All guests age 15 years and under should be accompanied by a guest of at least 16 years of age.
Guests of all ages can experience Harry Potter: The Exhibition, however, some immersive elements may be scary for young audiences.
Yes! We encourage visitors to celebrate the Wizarding World by dressing up. Wands are also permitted inside the Exhibition. Please share your photos with us using @harrypotter_exhibition and #HarryPotterExhibition!
Paseo de las Delicias, 61, Arganzuela, 28045 Madrid, Spain
The exhibit is in Space 2 of the Espacio Ibercaja Delicias
By Bus:
Lines 19, 45, 47, 59, 85, 86, and 247 (6 minute walk)
By RENFE Suburban Train Delicias Station:
Routes – C1, C7, and C10 (4 minute walk Atocha)
By Metro:
Line 3 – Delicias Station (6 minute walk)
By Car:
By the M-30 by the A42
By BiciMad:
Paseo de las Delicias, nº 92-94 (4 minute walk)
Please visit our ticketing page for information regarding our general admission, VIP, and Flex ticket offers.
VIP and Flex tickets make a great gift as they allow guest to purchase ticket withour pre-selecting a date and time for their visit. These can be redeemed at any time during operating hours.
If you have Flex of VIP ticket you are welcome to visit the Exhibition on any date or time within hours of operation. There is no need to confirm you time before you arrive. Please refer to our operating hours when planning your visit. Most guests spend 60-90min inside the exhibition.
Bags and backpacks larger and “A4” are not allowed inside the exhibition, however it can be checked at the venue lobby for a fee
Small hand-held cameras and phones are welcome, but please note that we do not allow professional camera equipment such as external lighting inside the exhibition. We encourage guests to take plenty of photos during their visit – feel free to tag us on Instagram @harrypotter_exhibition!
Due to restrictions within the venue, strollers are not permitted inside the Madrid Exhibition.
The Exhibition will be open for a limited engagement. Please visit our ticketing page for the most up-to-date schedule.
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